All orders are usually shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS, ePacket or by our Delivery System depending on your location and fastest available service. Typical delivery time frame is between 7 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
We have a 24/7/365 Ticket and Email support. Please contact us if you need any assistance.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 7 to 30 days for your order to arrive (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
HOW DO I TRACK MY SHIPMENT ?
You can track your shipments on www.17track.net. We use courier services that provide a shipment tracking code and we will share that with you too. As we ship globally, sometimes it does happen that the courier service may not be able to provide the tracking code. In such cases, mail us for further details.
Have further questions please mail us at [email protected]